Due to the Covid-19 Pandemic tourism in Hawaii has halted. Our offices are closed due to the stay-at-home orders by the State of Hawaii. We apologize for any inconvenience. Please stay healthy. We hope to see you soon.

Worry Free Booking

Aloha Worry-free Booking

Book comfortably knowing that you can cancel for a 100% Full Refund with just 48 hours advance notice. Exceptions apply*

*Tours with airfare are non-refundable.
*Passports to Pearl Harbor are non-refundable.
*Groups of 8 or more in the party require 7 days notice.
*Please look at the cancellation policies for individual tours as they will override cancellation policies on this page.

Any cancellations or changes made within 48 hours of the activity check-in time are non-refundable. This includes tours booked within this time.


No-Shows are non-refundable.


All cancellations must be emailed to info@visitpearlharbor.org or through the contact us page. Confirmation number and the name on the reservation must be included. Phone cancellations and voicemails do not qualify for refunds.


When you purchase a tour it is not confirmed until we send you a confirmation email. Occasionally, the tour operator will have an error in availability and cannot confirm a tour. In such cases, our concierges will work to find you an alternative time or tour.


Occasionally, Tour operators must cancel a tour for reasons such as weather or safety. In such cases, tours (without airfare) that have not departed will include a full refund. Tours that have begun, but were not completed will be partially refunded. This does not apply to tours with airfare, which are non-refundable. Weather related cancellations are at the discretion of the tour operator.


It is the guest’s responsibility to be at the check-in/pick-up location at the time
scheduled. Failure to check-in at the correct location or the correct time is considered a no-show and will not be rescheduled or refunded.

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